MGT 300
APRIL 2009
• PART A
Question 1: Almost all organization today have an internal IT department, often called Information System (IS), or Management Information Systems (MIS).
Answer : False
Question 2: Information is raw facts that describe the characteristic of an event.
Answer : False
• PART B
Question 1: What is a general name for the business function and academic discipline covering the application of people, technologies and procedures to solve business problems?
Answer : B – Management information systems.
Question 2: What can IT enable an organization to accomplish?
Answer : A- Reduce costs.
B- Improve productivity.
C- Generate growth
All the above.
OCTOBER 2009
• PART B
Question 14: All the following are principle of business intelligence enablers, except :
Answer : D- Culture.
APRIL 2010
• PART B
Question 1: Which of the following is not a type of business?
Answer : C- Limited partnership.
Question 2: Which of the following is the most common information technology project goal?
Answer : B- Reduce costs/improve productivity.
• PART C
Question 1 (a) : Identify four (4) different departments in a typical business.
Answer : In typical business there are several common departments in an organization. Firstly is accounting. Accounting provides quantitative information about the finances of the business including recording, measuring, and describing financial information. Example analyze the financial information by analyze company income statement and performance. Secondly is finance. Finance deals with the strategic financial issues associated with increasing the value of the business, while observing applicable laws and social responsibilities. Example is measuring company efficiency and profitability. Thirdly is marketing. Marketing is the process associated with promoting the sale of goods or services. The marketing department supports the sales department by creating promotions that help sell the company’s products. Example is build and maintaining customer relationship by using customer reward, advertising and persuading. Fourthly is a sale. Sales are the function of selling goods or services and focuses on increasing customer sales, which increases company revenue. Example is increase revenue by using direct selling, enterprise sales and so on.
Question 3 (a): Define decision support system (DSS).
Answer : Decision support systems are specifically designed to help management make decisions in situations where there is uncertainty about the possible outcomes of those decisions. DSS comprise tools and techniques to help gather relevant information and analyze the options and alternatives.
OCTOBER 2010
• PART A
Question 1: Information technology equals business success and innovation.
Answer : False.
Question 2: The four common information sharing culture includes information-functional culture, information-sharing culture, information-inquiring culture, and information-discovery culture.
Answer : True.
• PART B
Question 1: Which information culture encourages employees across departments to be open to new insights about crisis and radical changes and seek ways to create competitive advantages?
Answer : D- Information- discovery culture.
APRIL 2011
• PART A
Question 1: Data are raw facts that describe the characteristics of an event.
Answer : True
Question 2: Marketing is the function of selling a good or service and focused on increasing customer sales, which increase company revenues.
Answer : False
• PART B
Question 1: What is the business function receiving the greatest benefit from information technology?
Answer : C- Operation management
• PART C
Question 1: Identify and explain four (4) organizational information cultures.
Answer : Four organizational information cultures is information functional, information sharing culture, information inquiring culture and information discovery culture.
Information functional
· Employees use information as a means of exercising influence or power over others. For example a manager in sales refuses to share information with marketing. This causes marketing to need the sales manager’s input each time a new sales strategy is developed.
Information sharing culture
· Employees across departments trust each other to use information especially about problems and failures in order to improve performance.
Information inquiring culture
· Employees across departments search for information to better understand the future and align themselves with current trends and new directions.
Information discovery culture
· Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
SEPTEMBER 2011
• PART A
Question 1: Information technology (IT) is a field concerned with the use of technology in managing and processing information.
Answer : True
Question 2: Business intelligence is data converted into meaningful and useful context.
Answer : False
• PART B
Question 1: What is the business function receiving the greatest benefit from information technology?
Answer : C- Operations Management
Question 2: Which of the following is the most common information technology project goal?
Answer : A- Global Expansion