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Wednesday 15 February 2012

Describe Enterprise Resource Planning (ERP) integration benefit?

 1) Flexible - must be able to quickly respond to the changing needs of the organization. For example, KFC want to know about the customer behavior like interest in taste, variety of choices so that it is easy for the company to forecast the trend behavior.

       
2) Modular and open  - must have open system architecture, meaning that any modular can be interface, with or detached whenever required without affecting the other modules. for example, KFC will begin with buying two modules, such as marketing and sale, and then will add modules, such SCM and CRM, as they gain confidence in their current modules.

3) Comprehensive - must be able to support a variety of organizational function for a wide range
     of businesses and able to focus on all internal and external department.
     For example: KFC able to focus in marketing, sales, customer and all related to business.


4. Beyond The Company - Must support external partnerships and collaboration effort. In other words, the company able to have a relationship in long term future.The company used the CSM which mean they have a collaboration between supplier and company that can give benefit for the company itself.
For example : KFC must maintain a good relationship with the supplier and customer in order to stay long in the business.




flexible-variety of choices
comprehensive- support all organization
function




                                                  
                                                          beyond the company